Privacy Policy

What we collect

To run your account we hold identification details such as your name, date of birth, address, gender, email address and phone number, financial information, copies of documents like a passport, driver's licence or utility bill, your preferences, recordings of calls and activity on our pages and apps, your answers to promotions and surveys, and your occupation.

How we collect it

We collect data only by lawful and fair means, and mostly from you: when you register, use our pages, apps and services, take part in promotions or contact us by any channel. Some information can come from third parties such as identity verification providers, credit reporting agencies and public authorities.

Why we use it

We use your data to register you and provide our services, to meet the Terms of Use on both sides, to contact you about our products, to plan and improve our offer through aggregated statistics, to assess credit where needed, to investigate suspected fraud or improper activity and to meet anti-money laundering and other legal obligations.

Who receives it

Your data is shared, under strict control, with companies of our group, and we do not sell it to other companies. It can also go to service providers that help us operate, such as hosting, payment and verification providers, to law enforcement and regulators where the law requires it, to bodies that protect the integrity of games, and to a successor in a business transfer. Some of these recipients may be located outside your country of residence.

Keeping it safe

Your data is held on secure servers, and everyone who works for us must keep it confidential. You help by keeping your login details private, telling us at once if they may be known to someone else and logging out after each visit.

Your access and corrections

You can ask to see or correct the personal data we hold about you once you have verified your identity, and some details can be updated directly in My Account.

Data we did not ask for

If we receive personal data we would not have been allowed to collect, we destroy it or make it anonymous as soon as practicable, where the law allows.

Questions and complaints

For a complaint about how we handle personal data, contact our support team. We may update this policy from time to time, and the version posted on our pages is the one that applies.